Santic Norman Ⅱ MTB Shoes

• Welcome to Santic Store, your ultimate destination for premium cycling footwear and apparel. We value and appreciate your support, and we want to show our gratitude by adding an extra touch of excitement to your purchases. When you shop with us, you not only get to enjoy premium cycling products that enhance your performance and style, but you'll also receive an exclusive free gift with every order you place.
• Ready to explore our collection and discover your perfect cycling companions? Browse our selection of premium footwear and apparel, place your order, and await the excitement of your free gift arriving alongside your purchase.

• We will work hard to deliver items to you after receiving your orders and make sure they arrive safely. Delivery details will be provided in your confirmation email.
• In most cases, orders are processed within 2 days.Under special circumstances, it will be delayed as follows: When you place an order on Saturday, Sunday or public holidays, it will be delayed for 2 days..
• Normally, it needs 5-7 working days (Monday to Friday) without being affected by flight delay or other environmental factors..
• Because our shipping service is worldwide so the delivery times will depend on your location so it may need a few times and please wait patiently if you are in remote districts or countries.

1. Return & Exchange Policy

We accept returns on products within 30 days of receipt if you are not 100% satisfied with the items you received.

• We only accept items purchased from santic.com. If you purchase from our local distributors or other retailers, you cannot return them on our side.
• Final sales items or free gifts are not unacceptably for a return.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• After receiving return instructions from us, please package up your returned items and drop your package at the local post office or another courier.
  
• We will process your return or exchange item within 3-5 working days after we receive it. The refund will be processed and credited automatically to your original method of payment.
• No returns or exchanges can be accepted if the product was custom produced, including custom size, custom color, or custom printed.
• Need more help, please contact us service@santic.com  or Whatsapp: +8617350173228

2.Refund Policy 

• You'll get a full refund or 100% store credit after we receive the returned package and check it. The refund will be processed and credited automatically to your original method of payment.
• Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you have any problems regarding the refund process, please contact us for service@santic.com or Whatsapp:+8617350173228